Last Updated: 8th April 2025

At SmartGP.ie, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard it. This Privacy Policy explains your rights under the General Data Protection Regulation (GDPR) and outlines how we process your information.

1. Who We Are

SmartGP.ie is a telemedicine platform that provides virtual medical consultations, and general medical advice.
Location: Dublin, Ireland
Contact Email: info@smartgp.ie

2. What Data We Collect

We may collect the following types of personal data:

2.1. Information You Provide Directly
• Personal Identification Details: Name, date of birth, email, phone number, and address.
• Medical Information: Symptoms, medical history, and other details provided during consultations.
• Payment Details: Card information and transaction data (processed securely by third-party providers).

2.2. Automatically Collected Information
• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on the site, and interactions (via analytics tools like Google Analytics).

2.3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Please refer to our Cookie Policy for more details.

3. How We Use Your Data

We use your data for the following purposes:
• Providing Services: To facilitate medical consultations, and manage pharmacy deliveries.
• Payment Processing: To securely process payments for consultations or subscriptions.
• User Support: To respond to your inquiries and provide customer support.
• Compliance with Legal Obligations: To meet regulatory requirements for medical and financial records.
• Analytics and Improvements: To analyze user behavior and improve our website and services.
• Marketing (with Consent): To send promotional content and updates, if you have opted in.

4. Legal Basis for Processing Data

Under the GDPR, we process your personal data based on the following legal grounds:
• Consent: When you explicitly agree to provide your data (e.g., for marketing purposes).
• Contractual Obligation: To deliver the services you request.
• Legal Obligation: To comply with Irish and EU medical or financial regulations.
• Legitimate Interests: To improve services and ensure site security.

5. Sharing Your Data

We do not sell or rent your personal data. However, we may share it with the following:
• Payment Processors: Stripe, PayPal (to process transactions securely).
• Pharmacy Partners: For treatment purposes.
• Technology Providers: Google Analytics, Meta Pixel (for analytics and targeted marketing).
• Healthcare Professionals: For consultations and referrals, with your consent.
• Legal Authorities: If required by law or to protect our legal rights.

6. Data Storage and Security

We take data protection seriously and use industry-standard measures to safeguard your information.

6.1. Where We Store Your Data
• Data is stored on secure servers within the European Economic Area (EEA).
• If data is transferred outside the EEA, we ensure compliance with GDPR safeguards, such as Standard Contractual Clauses (SCCs).

6.2. Retention Period
• Medical records: Retained for 7 years as required by Irish healthcare regulations.
• Payment records: Retained for 6 years for tax and audit purposes.
• Marketing preferences: Retained until you withdraw consent.

7. Your GDPR Rights

As a user, you have the following rights under GDPR:
• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure (Right to Be Forgotten): Request the deletion of your data where applicable.
• Data Portability: Request your data in a machine-readable format.
• Restriction: Limit how we use your data in specific circumstances.
• Objection: Opt out of certain data uses, such as direct marketing.

To exercise these rights, contact us at admin@smartgp.ie

8. Cookies and Tracking

We use cookies to enhance your user experience and collect usage data. For more details, see our Cookie Policy.

9. Third-Party Providers

We use the following third-party services, which may process your data as outlined in their privacy policies:
• Google Analytics: For website analytics.
• Stripe/PayPal/ApplePay/GooglePay: For payment processing.
• Meta Pixel (Facebook Ads): For targeted marketing campaigns.
• TM3: For secure telemedicine consultations.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@smartgp.ie
Location: Dublin, Ireland