FAQ

Technical Requirements.
Ensure you have a computer or device with a high-speed internet connection. Keep a working camera and microphone ready with a stable connection for your video consultation.
Phone Consultations.
Make sure your mobile phone is set to receive calls from private or hidden numbers. Ensure adequate network coverage and that your line is free at your scheduled time.
3. Professionalism & Mutual Respect.
Respect, courtesy, and professionalism are fundamental throughout every consultation. We are healthcare professionals dedicated to supporting and guiding you through your health needs.
Stay calm and remember that smartgp.ie is not an emergency medical service.
If you believe you are experiencing a life-threatening emergency, immediately call 999 or 112, or visit your nearest hospital Emergency Department.

Official Contact Channel.
For any questions, clarifications, or follow-ups after your consultation, contact us at info@smartgp.ie. Email is our primary channel to ensure prompt, recorded, and secure assistance.
Controlled Medications & Prescriptions.
Controlled drugs (including Z-drugs and neuroleptics/antipsychotics) cannot be prescribed online under any circumstances. No online platform in Ireland is legally permitted to prescribe controlled substances; please visit an in-person GP for these treatments.
Online Safety & Banking Security.
Never share your banking credentials or sensitive financial details with anyone. Always verify the website URL (smartgp.ie) to ensure you are on our secure official domain before entering any information.
Medical Certificates Criteria.
Medical notes and sick certificates are issued strictly at the discretion of the attending doctor based on clinical evaluation. Payment for a consultation covers the medical assessment and does not guarantee the issuance of a certificate.

Backdating Policy for Certificates.
Medical certificates cannot be backdated under any circumstances. Certificates are legally issued from the exact date and time of your active consultation forward.
Consultation Readiness & ID.
Please have a valid photo ID (Passport, Driver’s License, or Public Services Card) ready for verification. Be in a quiet, private space to ensure confidentiality during your medical assessment.
Prescription Delivery & Pharmacies.
Prescriptions are sent electronically directly to your nominated pharmacy. Ensure you provide the correct name and location of your preferred Irish pharmacy during booking.
Scope of Online Care.
Online consultations are ideal for non-emergency conditions, routine follow-ups, and minor illnesses. If physical examination or urgent intervention is required, our doctors will direct you to appropriate in-person healthcare services.